Shipping & Returns




Order must be placed on or before these dates for guaranteed Christmas delivery.
International: November 20th
USA: December 1st



*Orders ship within 3-5 business days*

Every tag is custom made to order. We ship via USPS with a tracking number within a week of your purchase date. This excludes weekends (Saturday and Sunday) and national holidays. Once shipped, domestic (USA) packages usually arrive within is 3-7 business days. International (including Canada) times will vary by country but most parcels arrive within 5-20 business days. 

International Shipping

Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility.  To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.
We work super hard to get your orders shipped quickly and on time; however, once shipped they are out of our hands. Please understand we are not responsible and have no control over any delays caused by the USPS. If you feel like your package is lost, please contact us to discuss available options and next steps. 


Returns & Refunds

We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund you for your purchase! 

Eligibility Window:
To qualify for a replacement or refund please contact us at within 30 days of your order delivery date. Please include your full name, your order number, and reasons for dissatisfaction. Depending on the issue, we may ask you for pictures or to mail back the product.

Order Errors

If the customer makes an error (i.e. entered a phone number incorrectly) there will be a $5 charge for a replacement tag. Please make sure your invoices are correct! 

If Bad Tags makes the error (mistakes happen, we're only human!) we will provide a replacement tag free of charge.