Shipping & Returns

 *Orders ship within 3-5 business days*

Bad Tags is a small business and every tag is custom handmade to order. 

We ship via USPS with a tracking number within a week of your purchase date.  This excludes weekends and holidays. Once shipped, domestic (USA) packages usually arrive within is 2-5 business days. International (including Canada) times will vary by country but most parcels arrive within 2-4 weeks, however the United States Postal System states to allow up to 12 weeks. 
 International Shipping
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility.  To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.

Lost Packages 

We work super hard to get your orders shipped quickly and on time; however, once shipped they are out of our hands. Please understand we have no control over delays caused by the postal system. 

If you feel your package is lost in the mail, please email us your order number to discuss options. We will ship replacement tags after as sufficient amount of time has passed. For international customers, this means at least 6 weeks of transit time has passed before replacement tags are shipped. 

 Returns & Refunds

We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund you for your purchase! 

Eligibility Window:
To qualify for a replacement or refund please contact us at within 30 days of your order delivery date. Please include your full name, your order number, and reasons for dissatisfaction. Depending on the issue, we may ask you for pictures or to mail back the product.

Order Errors

If the customer makes an error (i.e. entered a phone number incorrectly, etc.) there will be a $5 replacement fee per tag + shipping charge for a replacement tag(s). Please make sure your emailed confirmation invoice is correct. If something needs changed, contact Bad Tags ASAP.

If Bad Tags makes the error (mistakes happen, we're only human!) we will provide a replacement tag free of charge shipped next day.