Returns & Refunds
We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund you for your purchase!
To qualify for a replacement or refund please contact us at email@example.com within 30 days of your order shipment date. Please include your full name, your order number, and reasons for dissatisfaction. Depending on the issue, we may ask you for pictures or to mail back the product.
Each and every tag is custom made to order. We ship via USPS with a tracking number within 3-5 business days from your purchase date. This excludes weekends and national holidays. Once shipped, domestic packages usually arrive within is 3-5 business days. International times will vary by country. Most parcels arrive within 5-20 business days.
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility. To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.
We work super hard to get your orders shipped quickly and on time; however, once shipped they are out of our hands. Please understand we are not responsible and have no control over any delays caused by the USPS. If you feel like your package is lost, please contact us to discuss available options and next steps.