*Orders ship within 3-5 business days*
Bad Tags is a small business and every tag is custom handmade to order.
If you feel your package is lost in the mail, please email us your order number to discuss options. We will ship replacement tags after as sufficient amount of time has passed. For international customers, this means at least 6 weeks of transit time has passed before replacement tags are shipped.
Returns & Refunds
We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund you for your purchase!
To qualify for a replacement or refund please contact us at firstname.lastname@example.org within 30 days of your order delivery date. Please include your full name, your order number, and reasons for dissatisfaction. Depending on the issue, we may ask you for pictures or to mail back the product.
If the customer makes an error (i.e. entered a phone number incorrectly, etc.) there will be a $5 replacement fee per tag + shipping charge for a replacement tag(s). Please make sure your emailed confirmation invoice is correct. If something needs changed, contact Bad Tags ASAP.
If Bad Tags makes the error (mistakes happen, we're only human!) we will provide a replacement tag free of charge shipped next day.