Shipping & Returns

Satisfaction Guaranteed

We want you to love our tags, so if you're not happy for any reason we'll make it right,

or refund you for your purchase! 

Eligibility Window:
To qualify for a replacement or refund please email us within 30 days of your delivery date. Please include your full name, your order number, and reasons for dissatisfaction. Depending on the issue, we may ask you for pictures or to mail back the product.

  

How quick do you ship orders?

We're a small business and every tag is custom handmade to order. Please allow us 3-5 daysto make your tags before they ship. 

 

How long does shipping take?

 
Once shipped, packages within the United States generally arrive within 3-5 business days. 
 
International orders take 1-6 weeks for delivery with the average length of time 2.5 weeks. International shipping can sometimes be slow, we appreciate your patience! Our little packages have a long ways to travel!
 
 

 Duty Charges/Import Taxes

 
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility.  To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.
 

Lost Packages 

We work super hard to get your orders shipped quickly and on time; however, once shipped they are out of our hands. Please understand we have no control over delays caused by the postal system. 

If you feel your package is lost in the mail, please email us your order number to discuss options. We will ship replacement tags after as sufficient amount of time has passed.
 
For our US customers, it is depends on what your tracking information states. 
 
For our international customers, this means at least 6 weeks of transit time has passed before replacement tags are shipped.