Returns & Refunds
We want you to love our tags, so if you're not happy for any reason we'll make it right, or refund you for your purchase!
To qualify for a replacement or refund please contact us at firstname.lastname@example.org within 30 days of your order shipment date. Please include your full name, your order number, and reasons for dissatisfaction. Depending on the issue, we may ask you for pictures or to mail back the product.
Orders ship via USPS with a tracking number within 3-5 business days. This excludes weekends and national holidays.
Once shipped, domestic (within the US) packages usually arrive within is 3-5 business days.
International times will vary by country. Most parcels arrive within 5-20 business days.
Import duties, taxes, and charges are not included in the item price or shipping cost. Required by law, these charges are the buyer's responsibility. To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.